Reflect on your why - why do you do what you do?
We often think of communication as what we say when we’re in front of a person and the words we use, but there are a whole lot of other things that make up our communication. Words and punctuation will be a factor, but research shows only 7%-10% of how our communication is received or how it lands has to do with the words we use. The rest is influenced by non-verbal communication factors, such as body language, tone, mindset, intentions, mode of delivery and more.
Switched On Learning launches a new book, called Unleash Your Superpowers, written by
Rosemary Killip and Jen Tyson