The GOOD news – you can win back trust if it has been broken, it can take time but it can be done, people can make a decision to trust, or not, in the blink of an eye.
This I my no.1 focus for managers and leaders when they are struggling with the symptoms of a poor work culture.
Here are some of the things I would coach them to do:
• Tell the truth with compassion and consideration of the impact – use the delivery method that is most appropriate to what is needing to be said.
• Align your actions with your words, if you can’t deliver don’t say you can
• Be vulnerable first, show your human side because this is a STRENGTH
• Be prepared to get in the trenches with your team
Lets talk about value:
So much can be done or undone with our words!
If communication is not the strength of a leader or manager, they will find that not only will people not trust them, but they won’t feel valued!
I have seen conversations play out where the person has started out well then by the end of the conversation lost all trust, respect and loyalty just because they lacked the skills to know how to communicate well.
If people feel valued, they will stay through a lot of hard times, they will do more for your business or organisation than they ‘have to’
They will be engaged; they will be productive.
A note to managers and leaders reading this:
Next time you are struggling with workplace culture, hold up a mirror, take a look at the impact of your own communication first, it can only start there. Yes others need to improve as well for sure, but we can’t change other people, we can only change ourselves.
Get in touch if you want to get better at this stuff, it’s what I do – Help managers and leaders become good communicators and clean up their culture